Privacy Policy

1. Introduction

Welcome to Pixel Crowd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy applies to our website, game client, Discord integrations, and all related services (collectively, the "Service").

Age Restriction: Pixel Crowd is an adult-oriented platform featuring mature content including NSFW material. Our Service is only available to individuals who are 18 years of age or older. We do not knowingly collect information from individuals under 18.

2. Information We Collect

2.1 Information You Provide

• Account Information: Username, email address, password (encrypted), date of birth for age verification
• Profile Information: Character names, customization preferences, avatar configurations
• Payment Information: Billing details, transaction history (payment card details are processed by third-party payment processors and not stored on our servers)
• Communications: Messages sent through our support system, Discord integration, or in-game chat
• User-Generated Content: Images, character designs, and other content you create or upload

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Service, in-game activities
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies (see our Cookie Policy)
• Game Telemetry: Performance metrics, error logs, gameplay statistics

2.3 Third-Party Integrations

• Discord: Discord user ID, server membership, role information when you link your Discord account
• OAuth Providers: Information from third-party authentication services you choose to use

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide, maintain, and improve the game experience and website functionality
• Account Management: Create and manage your account, authenticate access, enable features
• Payment Processing: Process transactions, prevent fraud, manage subscriptions and in-game purchases
• Communication: Send service notifications, security alerts, password resets, two-factor authentication codes
• Age Verification: Ensure compliance with our 18+ age requirement
• Content Moderation: Review user-generated content, enforce Community Guidelines, prevent abuse
• Analytics: Understand user behavior, improve features, optimize performance
• Legal Compliance: Comply with legal obligations, respond to law enforcement requests, protect rights and safety
• Security: Detect and prevent fraud, abuse, unauthorized access, and security incidents

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (payment processors, hosting providers, analytics services) under strict confidentiality agreements
• Discord Integration: When you link your Discord account, certain information is shared to enable features like role assignment and DM delivery
• Legal Requirements: When required by law, subpoena, court order, or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets (users will be notified)
• With Your Consent: When you explicitly authorize us to share information
• Public Content: Information you choose to make public (gallery submissions, public profiles) may be visible to other users

5. Adult Content and NSFW Material

Pixel Crowd hosts and allows user-generated adult content and NSFW material. By using our Service:

• You acknowledge that you may encounter mature content including nudity, sexual content, and other adult themes
• You confirm you are 18 years or older and legally permitted to access such content in your jurisdiction
• You understand that user-generated content is subject to moderation but may not be immediately reviewed
• Content you create or upload may be visible to other users who are also 18+

6. Data Security

We implement industry-standard security measures to protect your information:

• Passwords are encrypted using bcrypt hashing
• Data transmission is secured using SSL/TLS encryption
• Access controls and authentication systems protect against unauthorized access
• Regular security audits and monitoring
• Secure server infrastructure with regular backups

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications (service notifications may still be sent)
• Cookie Control: Manage cookie preferences through your browser settings
• Discord Unlinking: Disconnect your Discord account at any time from your profile settings

To exercise these rights, contact us at privacy@pxlcrowd.com. We will respond within 30 days.

9. Children's Privacy

Our Service is NOT intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from someone under 18, we will immediately delete that information. If you believe we have collected information from someone under 18, please contact us immediately at privacy@pxlcrowd.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your jurisdiction. By using our Service, you consent to the transfer of your information to our facilities and service providers globally. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our Service may contain links to third-party websites, services, or Discord servers. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to your registered email address
• Displaying a prominent notice on our website or in the game client

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information we have collected
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, email privacy@pxlcrowd.com with "CCPA Request" in the subject line.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing: Consent, contract performance, legitimate interests, legal compliance
• Right to withdraw consent at any time
• Right to object to processing based on legitimate interests
• Right to lodge a complaint with your local data protection authority